Legal

Terms & Conditions

Last updated: 8 September 2026. Please read carefully before placing an order.

These Terms and Conditions govern your use of the WoodPalace website and every purchase you make from us. By placing an order, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use this website or place an order.

We reserve the right to update these terms at any time. Changes take effect the moment they are posted on this page. It is your responsibility to review this page periodically.

1. About WoodPalace

WoodPalace is a Sialkot-based woodcraft business. We sell sheesham wood decorative and kitchen items through our website and social channels. We deliver across Pakistan via third-party courier services.

2. Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where a product is out of stock, pricing errors occur, or fraud is suspected.

Payment Methods

  • Cash on Delivery (COD): You pay the courier at the time of delivery. Orders may require phone confirmation before dispatch.
  • Online Prepayment: Payment must clear before your order is processed and shipped.

Pricing on the website is in Pakistani Rupees (PKR) and includes all applicable taxes unless stated otherwise. Shipping costs, if any, are calculated at checkout and displayed before you confirm your order.

3. Product Representation & Natural Variation

WoodPalace sells handcrafted sheesham wood products. Every piece of wood is a natural material with its own grain pattern, color tone, texture, and minor imperfections. No two pieces are identical — and that is the point.

Customer Responsibility: You acknowledge and accept that the product you receive may not match the product photographs on our website with 100% accuracy in terms of color shade, wood grain pattern, or exact visual appearance. Product images are representative only. Slight variations in color, grain, and finish are natural characteristics of handcrafted wood — not defects.

WoodPalace is not liable for customer dissatisfaction arising solely from natural wood variation, color differences between screen displays and physical product, or minor aesthetic differences that do not affect the product’s function or structural integrity.

We make every effort to photograph our products under consistent, natural lighting. However, different screens (mobile, laptop, tablet) display colors differently. If exact color matching is critical for your needs, please contact us via WhatsApp before ordering and we will do our best to guide you.

4. Damaged, Defective, or Incorrect Products

We take quality seriously. Every item is inspected before it leaves our workshop. However, if you receive a product that is:

  • Broken, cracked, or structurally damaged in transit
  • Significantly different from what was ordered (wrong product entirely)
  • Suffering from a major manufacturing defect that makes it unusable

Then WoodPalace accepts liability and will work with you to resolve the issue through replacement, store credit, or refund — provided you follow the claim process outlined below.

Claim Process (Mandatory)

If you believe your product is damaged, defective, or incorrect, you must:

  1. Contact us first. Message us on WhatsApp or email within 48 hours of delivery with clear photos or video of the issue and your order number.
  2. Wait for our confirmation. Do not send the product back to us until we have reviewed your claim and explicitly given you return instructions. Unauthorized returns will not be accepted.
  3. Our decision is final. After reviewing your photos, description, and order details, WoodPalace will decide whether the claim is valid. We reserve full and sole discretion to accept or reject any claim.

Important: If you refuse a COD order at the door without a valid, pre-approved claim, or if you return a product without our prior written confirmation, you forfeit any right to a refund or replacement. Courier “return to sender” is not a valid return method unless explicitly authorized by WoodPalace.

5. Returns, Refunds & Cancellations

Because wood products are handcrafted and often made to order, we do not offer general returns for change of mind, wrong size guesses, or color preference. Please review product dimensions and descriptions carefully before ordering.

For full details on shipping timelines, delivery areas, and our complete return and refund procedures, please see our dedicated policies:

6. Reservation of Rights

WoodPalace reserves the absolute and unconditional right to:

  • Accept or reject any customer claim, return request, or refund demand — with or without stating a reason
  • Determine, at our sole discretion, whether a product is damaged, defective, or substantially different from its description
  • Decide the appropriate remedy (replacement, store credit, partial refund, or full refund) on a case-by-case basis
  • Require photographic or video evidence before approving any claim
  • Refuse future orders from customers who abuse the claims process

These rights apply equally to Cash on Delivery orders and online prepaid orders. No customer is entitled to a refund or replacement as a matter of automatic right. Every claim is reviewed individually and our decision is final and binding.

7. Shipping & Delivery

Delivery timeframes, courier partners, shipping fees, and coverage areas are detailed in our Shipping Policy. WoodPalace is not responsible for delays caused by courier companies, weather conditions, public holidays, or incorrect addresses provided by the customer.

Risk of loss and title for items pass to you upon delivery to the courier. We package items carefully to withstand transit, but once the courier takes possession, transit-related issues are handled per our Shipping Policy.

8. Intellectual Property

All content on this website — including product photographs, descriptions, logos, brand name, and design — is the property of WoodPalace. You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, WoodPalace shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of our products. Our total liability to you for any claim shall not exceed the amount you paid for the specific product in question.

10. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved through good-faith negotiation. If that fails, disputes shall be subject to the exclusive jurisdiction of the courts in Sialkot, Pakistan.

11. Contact Us

For questions about these terms, order issues, or claim submissions:

Note: We are a small, honest business run by real people in Sialkot. These terms exist to protect us from bad-faith actors — not to trick good customers. If something is genuinely wrong with your order, we will make it right. Just talk to us first.

Chat with us