Delivery

Shipping Policy

Last updated: 8 September 2026. How we get your order from our Sialkot workshop to your doorstep.

We ship across Pakistan through trusted courier partners. This policy explains how long it takes, what it costs, and what happens if things do not go as planned.

1. Processing Time

Every order is packed by hand in our Sialkot workshop. We aim to dispatch all orders within 1 business day of confirmation. If you place an order on Friday evening or over the weekend, it will ship the following working day.

During busy periods — such as Eid, wedding season, or sale events — processing may take up to 2 business days. We will notify you via WhatsApp if there is any unexpected delay.

2. Delivery Timeframes

Once your package leaves our warehouse, delivery time depends on your city and the courier’s route. Here is what to expect:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot): 3 to 5 business days
  • Secondary cities and towns: 4 to 7 business days
  • Remote or rural areas: 7 to 14 days in rare cases

Important: These are estimates, not guarantees. Courier schedules, weather, public holidays, and local conditions can affect delivery speed. WoodPalace is not responsible for delays caused by the courier company unless the package has not moved for 30 days after leaving our warehouse.

3. Shipping Costs

Shipping charges are calculated automatically at checkout based on three factors:

  • Weight of the item(s)
  • Volume / dimensions of the package
  • Quantity of items in your order

The exact shipping cost is displayed on the checkout page before you confirm payment. There are no hidden charges. Orders above a certain value may qualify for free shipping — this will be shown clearly on the checkout page when applicable.

4. Courier Partners

We work with reliable nationwide courier services to deliver your orders. The courier assigned to your order depends on your location, package size, and current service availability. We reserve the right to change courier partners without notice.

Once your order is dispatched, we share the courier name and tracking details with you via WhatsApp or SMS.

5. Order Tracking

You will receive a tracking number and courier contact details as soon as your package is handed over. You can use this to follow your order’s progress. If you do not receive tracking information within 2 business days of placing your order, please contact us.

6. Delivery Areas

We deliver to all major cities, towns, and most rural areas across Pakistan. If your location is outside our standard delivery network, we will inform you before confirming the order and may suggest an alternative address or pickup point.

7. Address Accuracy

You are responsible for providing a complete and accurate delivery address, including:

  • House or shop number
  • Street name and area
  • Nearest landmark
  • Correct city and contact number

If a package is returned to us because of an incorrect address, refused delivery, or unreachable recipient, you will be responsible for any additional re-shipping charges. WoodPalace is not liable for failed delivery due to incorrect information provided by the customer.

8. Failed Delivery Attempts

Couriers typically attempt delivery 2 to 3 times before returning the package to us. If you miss the delivery, the courier will contact you to reschedule. If the package is returned to our warehouse due to repeated failed attempts, we will contact you to arrange re-delivery at your expense or issue a partial refund minus shipping and handling costs.

9. Liability for Delays

Once your order leaves our warehouse and is handed to the courier, the physical delivery process is outside our direct control. WoodPalace is not liable for delays caused by:

  • Courier company operational delays
  • Weather conditions, floods, or road closures
  • Public holidays, strikes, or political unrest
  • Incorrect addresses or unreachable recipients
  • Customs or local authority inspections (for international orders, if applicable)

Our liability only begins if your package has not been delivered within 30 days of shipment from our warehouse. Before that window, we ask for your patience and cooperation in following up with the courier. After 30 days, we will treat the package as lost and offer a replacement or refund at our discretion.

10. Risk of Loss

Risk of loss and title for the items pass to you upon delivery to the courier. This means once the courier picks up your package from our workshop, the responsibility for safe transit lies with the courier, not WoodPalace. We package every item carefully to survive normal handling, but transit damage claims must follow the process outlined in our Return & Refund Policy.

11. Force Majeure

WoodPalace shall not be held liable for any failure or delay in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, wars, or courier company shutdowns. In such events, we will communicate with you promptly and work to find the earliest possible solution.

12. Changes to This Policy

We may update this Shipping Policy as our operations grow. Any changes will be posted on this page with an updated date. Your continued use of the website and placement of orders constitutes acceptance of the revised policy.

13. Contact Us

For shipping inquiries, tracking updates, or delivery issues:

Related: For information on returns, exchanges, and damaged items, please read our Return & Refund Policy.

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