Privacy Policy

WoodPalace (“we”, “us”, or “our”) operates the website woodpalace.pk. This page explains what personal data we collect, why we collect it, and how we keep it safe. We have written it in plain language because legal jargon helps no one.

If you have any questions after reading this, you can reach us directly on WhatsApp or email. Our contact details are at the bottom of this page.

1. What Information We Collect

We only collect information that is necessary to process your order, deliver your package, and communicate with you. This includes:

Contact details: Your name, phone number, email address, and WhatsApp number (if you message us there)
Delivery information: Your complete shipping address, city, and any delivery instructions you provide
Order details: The products you buy, order total, payment method selected, and order history
Payment information: For Cash on Delivery, we only record that COD was chosen. For online payments, your card or wallet details are handled directly by the payment provider — we do not store them on our servers
Device data: Your IP address, browser type, and device information — collected automatically for security and fraud prevention

2. How We Collect Your Information

You give us most of this information directly when you:

Place an order through our website
Contact us via WhatsApp, Instagram DM, or email
Sign up for updates (if we offer this in the future)
Fill out a feedback or custom order form

We also receive some technical data automatically through cookies and analytics tools when you browse our site. This helps us understand which products people are interested in and whether the website is working properly.

3. How We Use Your Information

We use your data for specific, honest purposes. We do not sell it, rent it, or trade it with anyone.

To fulfill your order: We need your address and phone number to ship your items and for the courier to contact you
To communicate with you: Order confirmations, delivery updates, and responses to your questions
To process payments: Confirming COD eligibility or routing online payments through secure gateways
To improve our store: Understanding which products are popular and fixing website issues
To prevent fraud: Detecting suspicious orders and protecting both you and our business

Marketing: We do not send promotional messages unless you explicitly ask us to. If we start a newsletter later, we will only add you with your clear permission — and you can unsubscribe anytime with one click.

4. Who We Share Your Data With

We do not hand your information out freely. We only share it with the people who absolutely need it to get your order to you:

Courier and logistics partners: To deliver your package. They receive your name, phone number, and delivery address only
Payment processors: If you pay online, your payment details go directly to the secure gateway (e.g., JazzCash, EasyPaisa, or Stripe). We never see your full card number
Website hosting: Hostinger provides the servers that run our site. They have strict security and privacy standards
Legal authorities: Only if required by Pakistani law or a valid court order

We do not share your information with advertisers, data brokers, or unrelated third parties.

5. How We Protect Your Information

Your data is stored on secure servers provided by Hostinger, protected by SSL encryption (the padlock you see in your browser), and accessible only to our core team members who need it to process orders.

We take reasonable steps to protect against unauthorized access, alteration, or deletion of your data. However, no online system is 100% immune, so we encourage you to use strong passwords and keep your login details private.

6. Cookies and Tracking

Our website uses small text files called cookies to:

Keep your shopping cart working while you browse
Remember your preferences (like language or currency)
Help us understand how visitors use the site through anonymous analytics

You can disable cookies in your browser settings, but some parts of the store — like adding items to your cart — may not work properly without them.

7. How Long We Keep Your Data

We keep your order information for as long as necessary to:

Complete your purchase and handle any returns or complaints
Comply with Pakistani tax and business record-keeping laws
Resolve any disputes

Typically, we retain order records for three years after your last purchase. After that, we securely delete or anonymize the data.

8. Your Rights

You have the right to:

Access: Ask us what personal data we hold about you
Correction: Ask us to fix inaccurate information (like a wrong phone number or address)
Deletion: Request that we delete your personal data, unless we are legally required to keep it
Objection: Tell us to stop using your data for specific purposes

To exercise any of these rights, simply message us on WhatsApp or email us. We will respond within 7 working days.

9. Changes to This Policy

As our business grows, this policy may need updates. If we make significant changes, we will post the new version here and update the date at the top of the page. Continued use of our website after changes means you accept the updated policy.

10. Contact Us

If you have questions, concerns, or requests about your privacy, reach out directly:

WhatsApp: +923187268667
Email: hello@woodpalace.pk
Instagram: @woodpalace.pk
Business Address: [Your Sialkot address here]

We are a small team based in Sialkot, not a corporate giant. If something here feels unclear, just message us and we will explain it in plain Urdu or English — whatever you prefer.